Ace Hardware at Austin Bluffs

3640 Austin Bluffs Pkwy, Colorado Springs, CO 80918, USA

About Ace Hardware at Austin Bluffs

4.2 / 5

from reviews

Is this your business?

    James Dylan
    -
    July 02, 2024

    This review is for the knife sharpening in the back of the store. I just wasted $50 on them sharpening five knives; I have some high-quality knives made in Germany, been using them for years, I always have them professionally sharpened. I just picked them up from Ace, and was shocked at how bad the sharpening is. As you can see in the videos, you can barely cut through a thin piece of paper, i.e. the receipt! I even compared it to a brand new one that I bought. My old knife sharpening guy would make these so sharp they were like they were brand new. When I brought these in, they were about a four out of ten, and now they are maybe a six. Yes, they are sharper than they were when I brought them in, but nowhere near what I wanted. I know this place also sharpens lawnmower blades, maybe they use the same stone. and they can’t blame the steel, these are all made in Germany and I’ve been using them for years, and after sharpening are actually pretty dangerous to cut with. I guess I’ll save my money next time and just use my own whetstone. Honestly, I was just lazy and could have done these myself, and better, but was lazy. Now I learned my lesson, and it was expensive. I paid $50 for this? I want to give this review one star, but I can’t just specify the knife sharpening area, and not the whole store. I don’t have an issue with the store. update: management did contact me and refunded me for the poor sharpening. Thank you.

    Cindy Cope
    -
    June 30, 2024

    TRUE STATEMENT!!! Ace is the place with the helpful hardware man and woman. I also included "the woman" was included in your jingle. 😊 My name is Cynthia Cope, I'd like to give kudos and accolades to Ace Hardware employees, located at 3640 Austin Bluffs Pkwy in Colorado Springs CO. The professional staff members include Aaron, Crystal, James, Cindy, Lisa and Allegra. I was treated with respect and I felt like family and Ace Hardware is now my "GO TO" store. I just recently retired, and I am enjoying life. I'm entering the world of home improvement. I was intimidated at first, the fear was conquered. Ace Hardware is definitely is the place for their patiences and professionalism. I made about three or four different visits, and your staff was always there to help me. Please pass on my kudos. I will come back when my garage light has been installed, they wanted the results. Many you again and again, you'll never truly understand my appreciation, for the help and guidance. ♥️♥️♥️♥️

    Dawn Romero
    -
    May 18, 2024

    Holly, in garden department, was professional, helpful and went above and beyond to help understand how to set up my garden bed and plant my rose bushes to be successful. She helped me to select items I needed to buy and how to use. I went back and bought more because of her knowledge and excellent customer service. I truly hope Ace hardware knows what a gem Holly is at this location!

    Notta Reelname (General Nonsense)
    -
    June 29, 2024

    Me and my friend were in the screw section shop-talking the specifics of what we wanted to use for a refurbishing project, and the clerk in charge of that area Would. Not. Leave. Us. Alone. He was asking unhelpful questions every minute and a half or so, and would not take "we don't need any help right now" as an answer. I like this store. I really would rather buy in person and Home Depot is useless, but if the workers are being trained to harass the customers this way, I may have to start being hostile by default.

    Tonya Onken
    -
    May 01, 2024

    Ron is always so helpful when I'm in the store. He's the best at paint. Today I was fixing specialized equipment for the school district OT department and he helped me find all of the right sized nuts and bolts. It would have taken me all day to find them on my own or two days to get from Amazon. I could have gone to Lowes but I wouldn't have gotten the same outstanding service. Thanks to Ron!

    Ace Hardware at Austin Bluffs

    Our Address

    3640 Austin Bluffs Pkwy, Colorado Springs, CO 80918, USA

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